Refund policy

Grovestone Return & Refund Policy

At Grovestone, we take great pride in the quality of our products and experiences. Please review our policy carefully before making a purchase.

All Sales Are Final

All sales are final. There are no returns, refunds, exchanges, or store credits unless expressly provided for in this policy.

Damaged Shipments

If an item arrives damaged during shipment by Grovestone, it may be eligible for a replacement or refund.

To report shipping damage, customers must email store1001@grovestone.com within 5 calendar days of carrier-confirmed delivery.

To process a claim, please provide:

• Clear photos of the original shipping box (all sides)
• Photos of the packing materials
• Photos of the damaged item(s)

Damaged merchandise must be returned in its original packaging if requested. Once the claim has been reviewed and the returned merchandise (if applicable) has been received and inspected, Grovestone will determine, at its sole discretion, whether to issue a replacement or refund.

Non-Returnable & Non-Refundable Items

The following items are final sale and are not eligible for return, refund, exchange, or store credit:

• Opened or used food products
• Olive oils, balsamic vinegars, spices, seasonings, coffee, and other consumable products
• Gift baskets, gift boxes, and curated gift sets
• Sale, clearance, or discounted merchandise
• Gift cards
• Deposits for private experiences or private events
• Tickets, registrations, or purchases for public experiences, unless otherwise provided in the specific experience's published cancellation policy

Private Experiences & Events

All deposits and payments made toward private experiences or private events are non-refundable, including cancellations, rescheduling, or failure to attend.

Public Experiences

All registrations and ticket purchases for public experiences are final.

Some Grovestone experiences may have a published cancellation or transfer policy that differs from this general policy. When a specific experience includes its own cancellation policy on the event registration page, ticket confirmation, or website, that published policy will govern that experience.

For example:

Culinary Experiences

• There are no refunds.
• Cancellation requests received at least one week prior to the experience are eligible for a credit toward a future culinary experience, less a $10 processing fee.
• Requests must be submitted by email to store1001@grovestone.com.

Mahjong Experiences

• Please refer to the cancellation policy listed on the specific event registration page.

Return Shipping

If Grovestone authorizes a return due to shipping damage, customers are responsible for securely packaging the item unless otherwise instructed. We recommend using a trackable shipping service, as Grovestone is not responsible for returns lost or damaged during transit.

Return Address

Approved returns must be sent to:

Grovestone
2419 Village Green Place
Champaign, IL 61822

Please include a copy of your receipt or order confirmation with your return.

Refund Processing

If a refund is approved under this policy, it will be issued to the original form of payment. Processing times may vary depending on your financial institution.

Questions

If you have any questions regarding this policy, your order, or your reservation for a Grovestone experience, please contact us at store1001@grovestone.com.

Policy Enforcement

Grovestone reserves the right to deny any return, refund, exchange, store credit, or claim that does not comply with this policy. By purchasing products or experiences from Grovestone, you acknowledge and agree to the terms of this Return & Refund Policy.